Members who have a question about a specific coverage or benefit should first contact the appropriate benefit administrator. For other questions or website support, choose the appropriate Portico contact.

Portico Benefit Services

General questions




Monday – Thursday
8 a.m. – 6 p.m. (Central)

8 a.m. – 5 p.m. (Central)

Mailing Address
Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892

Billing Address
Payment Processing Center
P.O. Box 77070
Minneapolis, MN 55480-7770

Driving Directions
If you have an appointment to visit our offices, see driving directions.

We are closed in observance of the following holidays in 2020:

New Year's Day
Wednesday, January 1

Martin Luther King, Jr. Day
Monday, January 20

Good Friday
Friday, April 10

Memorial Day
Monday, May 25

Independence Day
Friday, July 3

Labor Day
Monday, September 7

Thursday, November 26
Friday, November 27

Thursday, December 24
Friday, December 25

For plan members with an ELCA retirement plan account balance or an ELCA Participating Annuity



Monday – Thursday
8 a.m. – 6 p.m. (Central)

8 a.m. – 5 p.m. (Central)

If you need help using a Portico website, one of our Customer Care Advocates can use live co-browsing to assist you. Co-browsing allows the Customer Care Advocate to view the Portico web pages with you, and to highlight specific areas to help guide you through the website. It works with any web browser, including Chrome, Explorer, Firefox, and Safari.

  • Your session is private
  • The Customer Care Advocate can only see what you’re seeing on a Portico web page, not anything else in your browser or on your device
  • You don’t need to download or install any new software
  • You’ll receive support via online chat or over the phone

To begin a co-browsing session, contact us at 800.352.2876. A Customer Care Advocate will give you the PIN you'll use to start the session.

Important: Do not close your browser, the chat window, or the co-browse session toolbar until your session is complete. Doing so will terminate your session. The chat window may be minimized if necessary.

Start Co-Browsing Session

Job Inquiries

If you are responding to an employment opportunity, please send an inquiry to